Consumer revocation instruction

Consumers have a right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unambiguous declaration by email or post. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Return policy :

The products can be returned within fourteen days of receipt. The goods must be in perfect condition and undamaged, including the hangtags and protective tapes.

For returns, it is mandatory to submit a cancellation notice. Please send the completed cancellation form by email to: retoure@doutheil.com.

Download PDF template cancellation form

We would like to point out that we do not accept unpaid returns outside the EU and that they will automatically be sent back to the sender. Return shipping is always at your own expense.

Please send the goods to the following address:

Brand Factory CHH GmbH
Kühlwetterstrasse 46
52072 Aachen

 

We would like to ask you to handle the products responsibly and to return them to us carefully and considerately. If the goods are stained or otherwise damaged when returned, we unfortunately cannot accept them and will have to send them back.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return goods that can be sent by parcel to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

- End of revocation -
 


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If you wish to cancel the contract, please fill out the following form and send it back to:

Email: retoure@doutheil.com

Download PDF template cancellation form